1. I have an AMTRAK reservation that needs to be altered.
2. Can you alter reservations via the website? Why, no.
3. I call the relevant phone number.
4. Friendly Computer Voice informs me that she has to transfer me to an actual human being.
5. I am put on hold.
6. Automated suggestion: given the wait time, why don't I visit the website?
7. See #2.
8. *headdesk*
Nothing makes me as crazy as the cheerful suggestions to "visit our website" when I'm on hold. If the website could take care of it, I wouldn't have called you, now, would I?
Posted by: undine | January 02, 2009 at 07:51 PM
Customer service? What's that? Please hold.
Posted by: John Thomas McGuire | January 05, 2009 at 05:01 AM