1. I have an AMTRAK reservation that needs to be altered.
2. Can you alter reservations via the website? Why, no.
3. I call the relevant phone number.
4. Friendly Computer Voice informs me that she has to transfer me to an actual human being.
5. I am put on hold.
6. Automated suggestion: given the wait time, why don't I visit the website?
7. See #2.